To contact Liberty Mutual Insurance for a personal policy, call 800-290-8711 for customer service or 1-800-225-2467 for claims, which is staffed 24 hours a day.1Liberty Mutual. Customer Support2Liberty Mutual Insurance. Contact Us Text, the mobile app, the online portal, social media, and local agents cover almost everything else. Picking the right channel for what you need saves you from being transferred.
Phone Numbers by Purpose
- General customer service: 800-290-8711 for policy questions, billing, and account changes.1Liberty Mutual. Customer Support
- Claims: 1-800-225-2467 (1-800-2CLAIMS), open 24/7 for reporting a new claim or checking on one already in progress.2Liberty Mutual Insurance. Contact Us
- Roadside assistance: 800-426-9898, also 24/7, if roadside coverage is on your auto policy.3Liberty Mutual. 24-Hour Roadside Assistance
Live agents on the general customer service line are available Monday through Friday from 8 a.m. to 10 p.m. ET, Saturday from 8 a.m. to 8 p.m. ET, and Sunday from 11 a.m. to 5 p.m. ET.2Liberty Mutual Insurance. Contact Us The claims and roadside lines never close.
Text, Portal, and Mobile App
You can text a Liberty Mutual representative at 501-439-4998 for policy, billing, and service questions.1Liberty Mutual. Customer Support The secure customer portal handles payments, policy management, claim tracking, and messaging, and it keeps a written record of the exchange. There’s also an online contact form on the corporate site that returns a response by email.2Liberty Mutual Insurance. Contact Us
The mobile app covers most of the same ground: filing and managing claims, paying bills, updating billing details, pulling policy documents, and downloading digital ID cards.4Liberty Mutual. Mobile App You can request roadside help through the app, which can be easier than describing your location by phone.
Some requests still require a phone call or written submission, particularly coverage changes that need a signature or claims disputes.
Social Media
For quick, general questions on social media, use the @AskLiberty handle on X.2Liberty Mutual Insurance. Contact Us Don’t post policy numbers or personal details in a public thread; a representative will move the conversation to a private channel for anything account-specific.
Local Agents
Liberty Mutual has local representatives in many areas who can meet with you in person, and enter your zip code on the company’s website to find one nearby. A local agent who already knows your coverage history is often faster than a general call center for renewals, adding a driver, or adjusting coverage after a change at home.
Mailing Addresses
Different correspondence goes to different addresses, and sending something to the wrong one delays it.
- Premium payments by check: Liberty Mutual Insurance Group Personal Market – RPC, PO Box 1604, New York, NY 10116-1604.5Liberty Mutual. Billing and Payment Options
- Corporate headquarters: Liberty Mutual Insurance, 175 Berkeley Street, Boston, MA 02116, for general written correspondence, formal requests, or complaints.2Liberty Mutual Insurance. Contact Us
Include your policy number, full name, and a clear description of what you need on anything you mail, and keep copies. For time-sensitive items like endorsements, beneficiary changes, or signed forms, certified mail with return receipt gives you proof of delivery.
Business Policies Use a Separate System
None of the contacts above will connect you to the right team for a commercial policy. Liberty Mutual runs business insurance through business.libertymutual.com, with its own account tools, billing system, and dedicated contacts for premium audits and workers’ compensation assigned risk policies.6Liberty Mutual. Contact Us – Liberty Mutual Business Insurance
Disputing a Claim Decision
If Liberty Mutual denies a claim or offers a settlement you think is too low, the company has an internal appeals process.7Liberty Mutual Insurance. Appeals Bring specifics: independent repair estimates, medical records, photos, or other evidence that supports your position. A general disagreement rarely moves the file; documented objections do.
If the internal appeal doesn’t resolve it, your state’s insurance department accepts consumer complaints, and you can find yours through the National Association of Insurance Commissioners.8National Association of Insurance Commissioners (NAIC). Insurance Departments A formal complaint sometimes prompts a second look, particularly when the regulator asks for a response. Mediation or arbitration can also resolve some disputes without court.
Serving Legal Documents
Corporation Service Company acts as Liberty Mutual’s registered agent in many states. Liberty Mutual also operates a Centralized Subpoena Unit for third-party subpoenas served on its domestic affiliates, reachable at subpin@libertymutual.com for status inquiries.9Liberty Mutual Insurance. Centralized Subpoena Unit Service must meet the applicable state’s requirements, and Liberty Mutual recommends confirming current registered agent information with your state’s department of insurance before serving documents.